How do I know if I am choosing the right remodeler to help me with my home?
Picking the right team to craft the changes to your home can be a daunting task. You have to be sure the remodeler understands your home and lifestyle. This is a relationship that will last for months — you want to be sure to like your remodeling team. To get more details, see our Free Guide[link to landing page]. It is full of great information.
What is the best way to shop for remodeling services?
Shopping for home remodeling is not like shopping for a car: you just can’t test drive different models and compare the features. That said, our planning process creates a “shopping” experience for you. We present plan options to help you understand what is possible in your home. Our 3-D models let you “test drive” how the space may look and feel. And, our on-line portal lets you see the details, options and costs, so you will be able to compare and make great “shopping” decisions.
How will I know what my project will cost?
We know you need good information to make good decisions and cost is one of those factors. During our initial conversations we will talk with you about the scale of your project and how it compares to other, similar projects. Then in our planning process you will receive a budget to accompany preliminary designs. Finally, you will receive a bid-priced contract defining exactly what your final design will cost.
I am dissatisfied with parts of my home, but don’t know what to do. How can you help me?
Many of our clients come to us perplexed about how to improve the aesthetics and livability of their homes. That is why we are here! See Our Process to understand how our team can help you take your home from frustrating to fantastic.
What is included in my project?
Since we specialize in personalizing your remodeling experience and solutions, we include exactly what you want us to include. Your Design Specialist will build the details of your project within the online portal. You will see all of the elements, features and details in easy-to-understand language. Selections — your choices for fixtures and finishes — are clearly laid out with associated allowance amounts. See more about our online portal, and ask for a tour to understand how powerful and easy it can be.
Who should I talk to on the team?
There will be many people working on your project: Bluestem Construction’s staff, subcontractors, and specialty installers. It could be confusing who to talk to or ask questions of. During the design and planning period, your main point of contact will be your project’s Design Specialist. You will be introduced to your Project Lead at the pre-construction walkthrough. Once construction begins, your project’s Design Specialist stays in contact to make sure things go as planned, but your project lead will be your first point of contact.
How do I communicate with the Bluestem Team?
Telephone, text and E-mail are all great communications methods. But, with the magic of our on-line portal, questions posted there will be seen by the entire project team, ensuring you are taken care of right away. That is the best way to stay in touch.
Let us know if a particular communication method is best for you.
If I communicate when will I hear back?
It is our goal to answer all calls within one business day, usually faster if your project is under construction. Portal messages and e-mail sometimes require two business days if we are in the field. For more urgent items please call, for less urgent items post a message.
How many projects do you work on at once?
Typically, your project team will be working on 3-4 projects like yours at a time.
Will the cost of my project change?
Your bid-priced construction contract is accompanied by a detailed scope of work and construction plan set. This contract is our commitment to you to complete the project at the price quoted.
The cost only changes for one of the following 3 reasons: You add something to the scope of the project, there is a hidden or unforeseen condition (like rotted walls) not knowable with a typical inspection, or you select items in excess of your allowances.
Your online portal tracks your allowance spending, change orders and payments, so there is never a nasty surprise about costs or payments. You stay in control.
What can I expect regarding the project schedule?
Our production team is committed to driving your project forward in the most efficient way possible, but rushed projects limit quality. One excellent way to help the building process proceed smoothly, is to have the planning complete before construction begins. Between the construction contract and the beginning of construction activities — the pre-construction period — we will concentrate on helping you complete final decisions, shopping and selections. Sometimes waiting to start can make the entire process better. You will have a schedule of milestones in your online portal and you can watch as they get completed.
What causes schedule changes?
The biggest cause of schedule adjustments is change to the plan or scope of the work from client additions or unforeseen conditions. During pre-construction, we create a detailed plan coordinating the many players in your project. Occasionally, factors such as weather, delays in manufacturing, or inspection backlogs, cause changes or delays. We never want delays, but if it happens, we will communicate as quickly as we know.
What is NARI and why are you a member?
The National Association of the Remodeling Industry sets the highest standards of professionalism, good business and quality for its members. We are proud members because we share the organization’s values of customer service and commitment.
What does the “Contractor of the Year” award signify?
Each year NARI members are encouraged to submit their work to be judged in several categories. The judging is done by remodeling professionals from another state and is anonymous. The best projects are chosen on the criteria of: demonstrating craftsmanship, solving technical problems, and meeting the owner’s goals and needs. Bluestem won “CoTY” Awards in 2010, 2011, 2012, 2013, 2015 and a National Award in 2016.
What is a “Certified Remodeler”?
In order to delineate the very best remodeling contractors, NARI provides a certification process for those willing to work to a higher standard. Certified Remodelers undergo additional training, testing, background and reference checks, and must renew the certification periodically. It is your assurance that you are hiring an outstanding professional.
Why are you a member of the NKBA?
The National Kitchen and Bath Association sets high industry standards and practices for the design and building of kitchens and baths. We work to their standards.
What is an “Energy Star Partner”?
The US Department of Energy has created this partner programs for firms that actively promote energy efficiency in their work.
What is MN Greenstar?
MN Greenstar seeks to drive positive impact to our environment by transforming residential building practices. We use the MN Greenstar standards to assure homeowners have choices to reduce waste, save energy, and protect environmental quality as they improve their homes.
What is the Association of Professional Builders?
APB is an international organization dedicated to educating building and remodeling contractors to be the best at client service, company organization, and communication. We participate in regular training to improve all aspects of our business.